[EHPweb] Reston Internet ouyage Sunday August 10

[Christopher J Bidwell]

What do you guys think about this? 
----------------
Thanks,

Chris Bidwell, RHCT
Web Administrator
Geologic Hazards Team
US Geological Survey
email: cbidwell at usgs.gov
work: 303-273-8642
mobile: 303-435-6362




Gary L Welch/GIO/USGS/DOI
08/11/2008 03:07 PM

To
Christopher J Bidwell/GD/USGS/DOI at USGS
cc
Robert W Simpson/GD/USGS/DOI at USGS, Vickie L Clark/GD/USGS/DOI at USGS, Lisa A 
Wald/GD/USGS/DOI at USGS
Subject
Re: Reston Internet ouyage Sunday August 10






Chris,
 
I am out of the office this week and do not have access to make changes at 
the moment.  Verizon sends email when a ticket is opened for USGS and DOI 
outages.  This could have over 20 messages a day.  I can add the group to 
that email distribution list to receive the alerts.  All of the messages 
are general in nature only showing a circuit, city and ticket number in 
some cases.  This may at least give you an idea that the NOSC has seen the 
problem and opened a ticket.  You could always call the NOSC for update on 
866-376-6672.  I also dump all of the Verizon alerts into a Lotus drop box 
that I could give access to you and others.  This would allow you to 
access the drop box and view a list of tickets.  The drop box has a long 
history file of tickets.
 
If you are interested in this let me know and I can ask the Lotus team to 
make changes to the email alerts and drop box access.
Gary L. Welch                                 phone  703 648-7014
USGS                                              fax       703 648-4250
809 National Center
12201 Sunrise Valley Drive
Reston, VA 20192

-----Christopher J Bidwell/GD/USGS/DOI wrote: -----

To: Gary L Welch/GIO/USGS/DOI at USGS
From: Christopher J Bidwell/GD/USGS/DOI
Date: 08/11/2008 10:58AM
cc: Robert W Simpson/GD/USGS/DOI at USGS, Vickie L Clark/GD/USGS/DOI at USGS, 
Lisa A Wald/GD/USGS/DOI at USGS
Subject: Re: Reston Internet ouyage Sunday August 10

Gary,

Hi, is there some way that we can be informed upon any Reston outages?  Do 
you have some sort of monitoring software that checks for network activity 
and sends a message if it's gone down?  If so, could we please be included 
on that contact list?  I'm thinking EHPWeb at geohazards.usgs.gov would be a 
good address to use.  Bob / Lisa, what do you think?
----------------
Thanks,

Chris Bidwell, RHCT
Web Administrator
Geologic Hazards Team
US Geological Survey
email: cbidwell at usgs.gov
work: 303-273-8642
mobile: 303-435-6362

Gary L Welch/GIO/USGS/DOI


Gary L Welch/GIO/USGS/DOI 
08/11/2008 09:22 AM



To

GS GeoNet3 alert

cc

GS GeoNet3 team, GS-I Change Control Committee

Subject

Reston Internet ouyage Sunday August 10





There was an Internet access failure in Reston that started about 1 Am 
Sunday  morning and was not corrected until about 2:30 that afternoon. The 
outage was caused by an ESN hardware failure.  Even though we successfully 
conducted fail over testing last week with the ESN this hardware failure 
did not cause an outage in the route thus the traffic was blocked during 
the outage.
 
We called the NOSC and informed them to manually fail USGS traffic to 
Reston Internet to force a failure but those requests were not completed. 
We are in contact with the DOI ESN operations manager and have requested a 
full account of the outage.
 


Gary L. Welch                                 phone  703 648-7014
USGS                                              fax       703 648-4250
809 National Center
12201 Sunrise Valley Drive
Reston, VA 20192 

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