<br><font size=2 face="sans-serif">What do you guys think about this? </font>
<br><font size=2 face="sans-serif">----------------<br>
Thanks,<br>
<br>
Chris Bidwell, RHCT<br>
Web Administrator<br>
Geologic Hazards Team<br>
US Geological Survey<br>
email: cbidwell@usgs.gov<br>
work: 303-273-8642<br>
mobile: 303-435-6362<br>
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<td width=40%><font size=1 face="sans-serif"><b>Gary L Welch/GIO/USGS/DOI</b></font>
<p><font size=1 face="sans-serif">08/11/2008 03:07 PM</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">Christopher J Bidwell/GD/USGS/DOI@USGS</font>
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<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">Robert W Simpson/GD/USGS/DOI@USGS, Vickie
L Clark/GD/USGS/DOI@USGS, Lisa A Wald/GD/USGS/DOI@USGS</font>
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<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: Reston Internet ouyage Sunday August
10</font><a href=Notes://gscodenm04/87256B93000152D5/38D46BF5E8F08834852564B500129B2C/42CD4CA6AA9FA4CC872574A200576986>Link</a></table>
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<br><font size=2 face="sans-serif">Chris,</font>
<br><font size=2 face="sans-serif"> </font>
<br><font size=2 face="sans-serif">I am out of the office this week and
do not have access to make changes at the moment. Verizon sends email
when a ticket is opened for USGS and DOI outages. This could have
over 20 messages a day. I can add the group to that email distribution
list to receive the alerts. All of the messages are general in nature
only showing a circuit, city and ticket number in some cases. This
may at least give you an idea that the NOSC has seen the problem and opened
a ticket. You could always call the NOSC for update on 866-376-6672.
I also dump all of the Verizon alerts into a Lotus drop box that
I could give access to you and others. This would allow you to access
the drop box and view a list of tickets. The drop box has a long
history file of tickets.</font>
<br><font size=2 face="sans-serif"> </font>
<br><font size=2 face="sans-serif">If you are interested in this let me
know and I can ask the Lotus team to make changes to the email alerts and
drop box access.</font>
<br><font size=2 face="sans-serif">Gary L. Welch
phone 703 648-7014<br>
USGS
fax 703 648-4250<br>
809 National Center<br>
12201 Sunrise Valley Drive<br>
Reston, VA 20192</font>
<br>
<br><font size=2 color=#a1009f face="sans-serif">-----Christopher J Bidwell/GD/USGS/DOI
wrote: -----<br>
</font>
<br><font size=2 face="sans-serif">To: Gary L Welch/GIO/USGS/DOI@USGS<br>
From: Christopher J Bidwell/GD/USGS/DOI<br>
Date: 08/11/2008 10:58AM<br>
cc: Robert W Simpson/GD/USGS/DOI@USGS, Vickie L Clark/GD/USGS/DOI@USGS,
Lisa A Wald/GD/USGS/DOI@USGS<br>
Subject: Re: Reston Internet ouyage Sunday August 10<br>
<br>
Gary,<br>
<br>
Hi, is there some way that we can be informed upon any Reston outages?
Do you have some sort of monitoring software that checks for network
activity and sends a message if it's gone down? If so, could we please
be included on that contact list? I'm thinking EHPWeb@geohazards.usgs.gov
would be a good address to use. Bob / Lisa, what do you think?<br>
----------------<br>
Thanks,<br>
<br>
Chris Bidwell, RHCT<br>
Web Administrator<br>
Geologic Hazards Team<br>
US Geological Survey<br>
email: cbidwell@usgs.gov<br>
work: 303-273-8642<br>
mobile: 303-435-6362<br>
<br>
Gary L Welch/GIO/USGS/DOI<br>
<br>
</font>
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<td width=48%><font size=2><b>Gary L Welch/GIO/USGS/DOI</b> </font>
<p><font size=2>08/11/2008 09:22 AM</font>
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<br><font size=2>To</font></div>
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GS GeoNet3 alert</font>
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<br><font size=2>cc</font></div>
<td><font size=2><br>
GS GeoNet3 team, GS-I Change Control Committee</font>
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<br><font size=2>Subject</font></div>
<td><font size=2><br>
Reston Internet ouyage Sunday August 10</font></table>
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<br><font size=2 face="sans-serif"><br>
There was an Internet access failure in Reston that started about 1 Am
Sunday morning and was not corrected until about 2:30 that afternoon.
The outage was caused by an ESN hardware failure. Even though
we successfully conducted fail over testing last week with the ESN this
hardware failure did not cause an outage in the route thus the traffic
was blocked during the outage.<br>
<br>
We called the NOSC and informed them to manually fail USGS traffic to Reston
Internet to force a failure but those requests were not completed. We
are in contact with the DOI ESN operations manager and have requested a
full account of the outage.<br>
<br>
<br>
<br>
Gary L. Welch
phone 703 648-7014<br>
USGS
fax 703 648-4250<br>
809 National Center<br>
12201 Sunrise Valley Drive<br>
Reston, VA 20192 </font>
<br>
<br>