[ANSS-netops] Best Practical "Request Tracker (RT) Job Tickets

[Lynn Simmons]

Hi Mitch,

We recently installed the RT software and I ran into some issues with 
missing items as well. Victor then took over and he used successfully got 
ours up and running using yum and an earlier release.

I am cc'ing him so that he has anything more specific that he can share 
with you.

Regards,
Lynn

**************************************************
Lynn Simmons
U.S. Geological Survey Contractor
Pacific Northwest Seismograph Network
Dept. of Earth and Space Sciences, Univ. of WA
Johnson Hall 070, Box 351310, Seattle, WA 98195
Phone: 206-543-9024    Cell phone: 206-459-9420
Fax: 206-553-8350              www.pnsn.org/SMO
**************************************************

On Mon, 30 Apr 2012, mwithers at memphis.edu wrote:

> Date: Mon, 30 Apr 2012 10:18:04 -0500
> From: mwithers at memphis.edu
> To: Kyle Persefield <kpersefield at usgs.gov>
> Cc: anss-netops at geohazards.usgs.gov, ggyure at usgs.gov
> Subject: Re: [ANSS-netops] Best Practical "Request Tracker (RT) Job Tickets
> 
>
> Has anyone attempted the install of this Request Tracker?  I installed mysql
> 5.5 for 64-bit sparc and upgraded my perl to 5.14 (it didn't like 5.8.4 even
> though the pre-reqs say 5.8.3 or better).  I have solaris 10 on 64 bit sparc
> and after using the fixdeps tool I get a few dependencies still requires:
> GnuPG::Interface, XML::RSS, and DBD::mysql.
>
> When I try to install DBD::mysql directly from cpan, it complains I have
> the wrong elf class:
> ld: fatal: file dbdimp.o: wrong ELF class: ELFCLASS64
>
> So it looks like somebody is compiled as 32 bit and not playing well with
> the 64 bit objecst.  Has anyone else solved this problem already?  I'm
> anxious to avoid a death spiral of recompiles and library dependencies.
>
> Mitch
>
> Center for Earthquake Research and Information (CERI)
> University of Memphis                Ph: 901-678-4940
> Memphis, TN 38152                   Fax: 901-678-4734
>
>
> On Fri, 30 Mar 2012, Kyle Persefield wrote:
>
>> All,
>> 
>> See http://bestpractical.com/rt/  There is a Wikipedia entry at 
>> http://en.wikipedia.org/wiki/Request_Tracker, and a Wiki guide at 
>> http://requesttracker.wikia.com/wiki/HomePage
>> 
>> You can see the features, screenshots, download the program and see the 
>> system requirements (written in Perl).
>> 
>> The full enterprise version is FREE!
>> 
>> There's a demo site at http://rt.easter-eggs.org/demos/
>> 
>> 
>> For a sure response send E-Mail to gsnmaint at usgs.gov, or gsn-xxxx(your 
>> station code)@usgs.gov
>> 
>> Regards,
>> 
>> Kyle E. Persefield
>> Honeywell Int'l HTSI, Field Engineer
>> USGS Albuquerque Seismological Laboratory Contractor
>> 
>> Observatory "Trouble" Hotline Telephone: 505-846-5646
>> Tel:   505-846-7597
>> Fax:  505-846-6973
>> http://earthquake.usgs.gov/regional/asl/
>> 
>> Mailing Address:
>> U S Geological Survey
>> Albuquerque Seismological Laboratory
>> P O Box 82010
>> Albuquerque, NM 87198-2010
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>
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