[ANSS-netops] FW: help with basalt, pls?

[Yolanda Prior]

Have any end users of the Basalt seen similar issues as Lynn below? Any
help for Lynn would be appreciated. Thanks!

Yolanda Prior
Engineering Technician
Albuquerque Seismological Laboratory
(505) 846-5662


-----Original Message-----
From: lynn.kaisan [mailto:lynn.kaisan at noaa.gov]
Sent: Thursday, December 18, 2014 3:01 PM
To: yprior at usgs.gov
Subject: help with basalt, pls?

happy holidays, yolanda,

my name is lynn and i work at the pacific tsunami warning center.

i am jumping into the maintenance of our kinemetrics equipment without any
training and we seem to have a lot of common problems amongst a few
stations.

may i ask if you have had this experience?

i went to three sites that were not transmitting seismic data.  at the
site, our IT guy found some settings on the modem template that seemed to
be the culprit.  things like too short tcp idle and timeout time settings.
another basalt lost its router setting.  after changing those fields, the
site would be happy and transmitting data for a couple months or weeks,
then...no data.  we are still able to "see" the modem (ravens) and the
received signal strength indicator is at acceptable levels.

we use various models of the raven x modem.  our sites are metrozet or
basalt equipment, sometimes both.

if you have any idea what to check, that would be great.  for one site,
the inject process had to be restarted but it was not the fix for the
other two...very weird.

thanks yolanda.  i know i am asking a lot from you and i appreciate it.